Customer Service Advisor

Salary: £13k - £15k + bonus + 2 pay reviews per year.

Job Type: Permanent, Monday to Friday, 9am – 6pm.

Location: Based at our Head Office branch, Northenden, South Manchester.

The Role:
As the first point of contact for all Unicom customers we require confident and empathetic individuals to join our customer services department. As a predominantly inbound department your role will be to resolve a range of customer enquires including billing queries, fault diagnostics and broadband issues. Some outbound calls will be made when necessary, primarily providing fault updates and courtesy calls. In addition you will liaise with wholesale suppliers for fault resolutions and engineer appointments. This role offers excellent variety and the opportunity to develop your skills.

Requirements:
To be considered for this position, applicants should ideally have experience working in customer service roles. Applicants should be able to demonstrate excellent customer care and service skills and an ability to build rapport with customers. Although foreign language skills are not a requirement an ability to speak foreign languages, including Urdu, Punjabi, Cantonese and Mandarin, would be advantageous. Strong organisation skills and capability to multi task are also necessary. Full training in all areas is provided.

Benefits:
•£13k - £15k basic salary (dependent on experience)
•Personal Incentive Bonus scheme (Up to 10% salary bonus per year)
•2 generous salary reviews per year
•Seasonal incentive schemes with a variety of prizes
•Up to 33 days holiday a year
•Full and comprehensive 2 week introductory training in the role
•Continued structured training to help develop skills and abilities
•Excellent promotional opportunities for motivated individuals

How to Apply
If you are interested in applying for the above position please e-mail your covering letter and CV to recruitment@switchingon.com

For more information about the company please visit our website www.switchingon.com.